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This is What Happens When You Use a Call Box

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What happens when you use a call box? Where do the calls go to? Call boxes appear along highways, on campuses, and workplaces. Each box connects directly to a first responder. Workers, students, and the public at large are able to give information in a timely manner to people on the other end. Especially in an emergency, connections made with call boxes can be extremely useful to convey information directly.

Most call boxes are either mounted to a wall or they are part of a tower. Both offer instant communication between the tower and first responder. On the box itself, a person would pick up a phone, dial a number, or press a button to be connected. All call boxes can be programed to connect with any responder the customer chooses. Call boxes sometimes include an intercom speaker system or a telephone receiver. Another function of the call box is to document and record calls along with their date and time. Often on emergency call boxes, the blue or red light at the top of the box will flash once a person uses the box. For emergencies, this alerts passersby as well as well emergency personnel. Call boxes can be used in other non-emergency situations, like car malfunctions, to connect to the non-emergency police department. Cameras and extra lights may also be installed to offer additional information on the other end of a call. Two-way communication via the call boxes aids quick and accurate dissemination of information.

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